What Spokane Rental Owners Value Most When Choosing a Property Manager
Choosing the right property manager can make all the difference in the success of your rental investment. Buildium, our technology partner in property management, surveyed 100's of their owner customers and analyzed the key factors that rental owners prioritize when selecting a property management company, and here's what we've found:
Top Priorities for Rental Owners:
Customer Service (57%): Exceptional customer service is paramount for rental owners. They want a property management company that provides responsive, attentive, and proactive communication, ensuring that their needs are met every step of the way.
Reporting & Transparency (41%): Owners value clear and regular reporting. They want a property manager that provides financial reports, profit/loss statements, and property insights on a consistent basis, ensuring full transparency in all financial matters.
Local Market Expertise (37%): A strong understanding of the local market is crucial. Rental owners seek property managers who offer advice on market conditions, helping them to optimize their rental rates and make informed decisions about their investments.
Technology (32%): Property owners are increasingly looking for a property management company that utilizes online tools and advanced technology. This includes digital platforms for communication, rent payments, maintenance requests, and other essential tasks.
Referrals & Word-of-Mouth Reputation (29%): Endorsements from other rental owners are highly influential. Positive referrals and a strong reputation are key indicators of a property manager’s reliability and the quality of their services.
Regulatory Expertise (28%): It’s important for rental owners to hire a property manager who can offer compliance guidance. They want a company that is up to date on local laws and regulations, ensuring all operations are handled properly and in compliance.
Online Presence & Reputation (22%): In today’s digital world, a property management company’s online presence and reputation matter. Rental owners use a company’s website and online reviews as important resources when selecting a manager.
What This Means for You as a Spokane Rental Owner:
These findings highlight what matters most to rental owners when choosing a property manager. It's not just about managing the day-to-day tasks; it's about trust, transparency, and expertise. At Cobalt Property Management, we understand these priorities and are committed to delivering a service that meets and exceeds your expectations.
If you’re a rental owner in Spokane, WA, and you’re looking for a property management partner who understands your needs, we invite you to contact us. Let’s discuss how we can help you achieve success in the rental market.
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